Support

Need help with Nostalgex? You're in the right place.

Email support

We typically reply within 1–2 business days.

Before you email

A lot of issues can be solved in under a minute. Try these first:

Connection failed on launch? On the failure screen, open Settings → Disconnect from Plex, then sign in again. Plex tokens occasionally expire (especially after a password change or a sign-out from another device).
Channels look wrong or empty? Open Settings on Apple TV and toggle the Channel Packages you want. Channels are built from what is in your Plex library, so categories with no matching content stay empty.
Playback won't start? Confirm your Plex Media Server is running and reachable on the same network. Nostalgex never streams from the internet — everything plays from your own Plex server.
Trying it without a Plex server? On the sign-in screen, tap DEMO MODE to explore the tuner with bundled sample channels.

To help us help you faster, please include:

What you were doing when the issue happened
What you expected vs. what you saw
The version of Nostalgex (Settings → About on Apple TV) and your tvOS version
Any error message or diagnostic line shown on the failure screen (e.g. host + HTTP code)
A photo of the screen if helpful

Found a bug or have an idea? Email support@nostalgex.app with the same details above. We read every message.

Nostalgex doesn't collect personal data, run analytics, or track usage. See our Privacy Policy for details.

Nostalgex is built and supported by Muell Haus Inc.